Refund Policy
Last updated 4 October 2026
The free trial costs nothing
Every plan starts with a 3-day free trial. Nothing is charged when it starts. We email you a reminder about a day before it ends, and if you cancel from Account › Billing before then, you’re never charged.
Your first payment
If Brandreforge isn’t right for you, email us within 2 days of your first payment and we’ll refund it in full and end the plan. With the 3-day trial, that’s 5 days from the day you start.
After that, payments are final
- Renewals, monthly or yearly, aren’t refunded, and neither is unused time or part of a period.
- Cancel any time to stop the next renewal. You keep access until the end of the period you’ve paid for.
- We email you about a week before a yearly plan renews, so you can cancel first if you don’t want another year.
Plan changes and add-ons
Downgrades and removed add-ons aren’t refunded as cash. Stripe credits the unused time to your next invoice instead. Upgrades are charged pro rata for the rest of the period.
If something went wrong on our side
If you were charged twice or charged the wrong amount, email us and we’ll put it right, including a refund. If the law where you live gives you a right to cancel or to a refund, nothing here takes that away.
How to ask for a refund
- Email support@brandreforge.com from the address on your account, within 2 days of your first payment.
- Include the date and amount of the charge, or the invoice number from Account › Billing.
- Refunds go back to the original payment method. Banks usually show them within 5–10 business days.
Please contact us before disputing a charge with your bank; we can almost always sort it out faster.
Who charges you
Brandreforge is sold by Theepa Studio (United Arab Emirates), and payments are processed by Stripe. Charges show on your statement as BRANDREFORGE.COM.