Activation problems
Fixes for the most common activation messages, from an expired code to a full plan.
On this page
The browser didn’t open
Choose Open the page again in the panel. If it still doesn’t open, use a one-time code: Account › Macs › Get a one-time code, then Have a code? Enter it in the panel.
The code on the page doesn’t match the panel
Only approve codes you started yourself. Brandreforge never asks for a code by email, chat or phone.
The code expired, or activation didn’t finish
Codes expire after a short time. Choose Get a new code in the panel and approve again straight away.
Activation declined
The code was declined on the approval page. If that wasn’t you, nothing changed on your account. Choose Get a new code to try again.
All my Macs are in use
The approval page lets you replace one of your active Macs. You can also remove one in Account › Macs, or add an Extra Mac for $3 a month or $30 a year.
“This licence belongs to another Mac”
The licence on this Mac was issued to a different Mac, for example after moving your files across. Choose Activate this Mac again in the panel.
The panel asks me to start the helper
Activation goes through the Brandreforge helper on your Mac. Choose Start the helper, wait for it to open, then try again. See The Brandreforge helper.
I approved with the wrong account
Remove the Mac from that account in Account › Macs, sign out, sign in with the email that has your plan, and activate again.