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Troubleshooting

Your licence and offline use

Brandreforge works offline and checks in at least once every 7 days. Here’s what the licence messages mean.

On this page

How the licence works

When you activate a Mac, it receives a signed licence that’s stored in the macOS Keychain and checked on your Mac, so Brandreforge works without a connection.

The licence refreshes automatically whenever you’re online and the helper is running. It needs to check in at least once every 7 days. Plan changes reach your Macs the same way, within minutes.

Working offline

Licence messages

  • “Your licence needs a quick check-in.” Connect to the internet, open Brandreforge and choose Refresh licence.
  • “Your Mac’s date looks wrong” or “Your Mac’s clock is behind.” Turn on Set time and date automatically in System Settings › General › Date & Time, then try again.
  • “This licence belongs to another Mac.” Choose Activate this Mac again.
  • “Your plan has ended, so modules are locked.” Renew from Account › Billing and this Mac unlocks again.

Refresh now

Open Account & cloud in the panel and choose Refresh. If it says the helper isn’t running, choose Start the helper first.